01 / Course at a closer look
Course overview
Build practical IT support, troubleshooting, documentation and client consultancy skills through guided projects and real-world scenarios.
This practical training programme prepares learners for entry-level and developing roles in IT support and technology consultancy.
The course combines technical foundations with workplace skills, including hardware and software troubleshooting, operating systems, networking, cybersecurity awareness, service-desk processes, documentation and professional client communication.
Learners complete guided labs, troubleshooting exercises, case studies and a final support project. The programme is suitable for beginners, graduates, career changers and professionals who want a structured introduction to IT support.
What makes up the program?
- The programme contains eight structured modules covering IT support foundations, computer systems, operating systems, networking, troubleshooting, cybersecurity, service management and client consultancy.
- Each module includes guided learning, practical exercises and knowledge checks. The final module includes a capstone support case study.
Course documents
Who is this course for?
Students and recent graduates
Career changers entering the technology sector
Junior IT support professionals
Small-business staff responsible for basic technical support
Professionals interested in IT consultancy fundamentals
02 / Skills you want to build
What you'll learn
Diagnose common hardware, software and connectivity issue
01
Diagnose common hardware, software and connectivity issues
02
Apply a structured troubleshooting and escalation process
03
Configure basic Windows and user-account settings
04
Understand essential networking and cybersecurity concepts
05
Create clear support tickets, technical notes and client reports
06
Communicate professionally with users and business clients
07
Use service-desk practices to manage incidents and requests
03 / Module breakdown
Detailed course curriculum
01Introduction to IT Support and Consultancy
- Understand IT support roles, consultancy responsibilities, service environments, professional conduct and the complete support lifecycle.
02Computer Hardware and Peripheral Support
- Identify computer components, diagnose common hardware problems, handle peripherals safely and follow basic maintenance procedures.
03Operating Systems and User Administration
- Work with Windows settings, user accounts, permissions, software installation, updates, backups and common operating-system issues.
04Networking and Internet Fundamentals
- Understand IP addressing, routers, switches, Wi-Fi, DNS, DHCP, connectivity testing and basic network troubleshooting.
05Structured Troubleshooting and Remote Support
- Apply an evidence-based troubleshooting process, use remote-support practices, document findings and escalate issues correctly.
06Cybersecurity Awareness for Support Teams
- Recognise phishing, malware, weak passwords, unsafe access, data-handling risks and the support team's role in security.
07Service Desk, Ticketing and Documentation
- Manage incidents and requests, assign priorities, meet service expectations and write clear technical notes and knowledge-base articles.
08Client Communication and Capstone Support Project
- Conduct requirement discussions, explain technical issues clearly, prepare recommendations and complete a practical end-to-end support case study.
05 / Before joining
Eligibility & requirements
Who can enquire?
- Students and recent graduates
- Career changers entering the technology sector
- Junior IT support professionals
- Small-business staff responsible for basic technical support
- Professionals interested in IT consultancy fundamentals
What do you need?
- Basic computer literacy
- Access to a laptop or desktop computer
- Ability to understand written and spoken English
- No previous professional IT experience is required
06 / Fee and enrolment
Program fees & admission
Training program fee
£299.00
07 / Need more clarity?
Frequently asked questions
Do I need previous IT experience?
No. The course starts with the fundamentals. Basic computer literacy and a willingness to practise are sufficient.
Is this course available online?
Yes. The course is delivered in a hybrid format with online learning and scheduled instructor-led sessions.
Will I receive a certificate?
Yes. Learners who complete the required activities and final project receive a Professional Certificate in IT Support and Consultancy.
What equipment do I need?
You need a reliable laptop or desktop computer, internet access and permission to install the tools used during practical exercises.
Does the course include practical assignments?
Yes. Each module includes exercises, troubleshooting scenarios, documentation tasks and knowledge checks. The programme ends with a capstone project.
Can this course help me prepare for an IT support job?
The course develops relevant entry-level skills, but employment is not guaranteed. Learners also receive guidance on presenting their practical skills professionally.